Frequently Asked Questions (FAQ)

Introduction

What is TuriTop?

TuriTop is a software company, our core product is a reservation system in the cloud. We supply all tools necessary to sell your products through your website, on other websites and through social networks. We provide this without the need of hardware, or the installation of software. It’s so easy to use that it will surprise you.

What is the Cloud?

The Cloud comes from the idea that you can have instant Access at all times to your data, wherever you are, through any device (PC, laptop, smartphones tablets etc.), in the simplest form, without the need of technical knowledge to use it.

An example of an application on the Cloud would be when you enter your email (Hotmail or Gmail etc.) from your browser.

Why TuriTop?

• It is an easy to use application, not only for you, but for your customers as well.
• We are always keeping the product up to date with new technologies without charging extra.
• Our prices are very economic and competitive.
• If you have a seasonal business, freeze your account for free during the off months.
• Our technical support is second to none; you will be surprised at the speed we deal with your queries.

How are we different?

We have invested a lot of time and effort into making an easy to use product to configure and install on your website and Facebook page. We differ from our competitors because we have created a widget that allows you to install the application anywhere on your website without having to leave your domain.

It is very important to us that your content (text, images, videos) are indexed, so that your visibility on search engines (Google, Bing etc.) improves over time. If the information for your activities is shown in other domains, the benefits are for them, not you.

Register

How do I open an account?

Click here to open your account. You will have a 14 days free trial, no credit card required for creating an account.

Do I need to sign a contract?

No, you do not need to sign anything with us. For more information Check out our terms and conditions.

Is there a fixed contract?

No, we are sure that you will love our application, therefore we feel that there is no need for fixed terms. However if for some reason you decide to leave us, you only need to delete us from your website and Facebook pages.

Security

Is my client information and my information secure?

Our back-end (control panel) and front-end (what your clients see) use a secure HTTPS / SSL connection to ensure that there is no filtration of sensitive information by companies or individuals.

We never save credit/debit card numbers. We only save basic details, therefore we are not a priority target for hackers/crackers.

PayPal and its corresponding banks manage everything that is related to taking payment and have the highest form of security.

On our servers, we use firewalls and multiple security protocols to secure customers data.

Speed

How fast is this booking system?

• In our eyes the upload speed is crucial for a good user/client experience; therefore we have opted for a software development system that is focused to achieve this goal.

• We use caching and compression of data whenever possible to reduce loading times to a minimum.

• The cloud guarantees a sustainable growth to ensure performance and necessary resources to the platform at any time.

Compatibility

Can I install TuriTop in any webpage?

Yes, our reservation system is fully compatible with whichever CMS (Wordpress, Joomla, Jimdo, Blogger, Wix, Weebly, Drupal,…).

It is also compatible with all of the browsers on the market (Firefox, Chrome, Explorer, Safari, Opera). Periodically we test that the applications visibility appears correctly in all.

NOTE: We recommend the browsers Mozilla Firefox and Google Chrome and also advise to update the browser that you decide to use:

Installation

Is the application easy to install and set up?

It is a lot easier than you could imagine. To ensure that you do not miss a step, we have installed ToolTips. Finding your way around should be childsplay.

How do I install it to my web page?

Really easy; after you have set up your services in the Control Panel, you are able to see a preview with a link that provides you with the codes to install on your page. You simply need to copy these codes, paste them on to your website, and your reservation system will be ready to use. Send us an email to info@turitop.com if you need help with the installation.

How do I install the App on my Facebook Page?

You need to enter into Turitop.com and click on 'Company'. There you will see the space to add your Facebook page Link (if it is not already there) and then click on the link that says 'ONE CLICK to install the APPLICATION'.

Click here to see and example.

How does the Facebook login work?

After a TuriTop account is associated with a Facebook page, the administrators of the Facebook page can log into TuriTop directly with their Facebook page.

taxes

Prices of TuriTop's services include taxes?

Our company is located in Canary Islands (Spain) where applies different VAT regulation than the rest of the European Union. Therefore, all our invoices have VAT 0%.

If your business is based in Canary Islands like TuriTop, your invoice will have IGIC 7% included on the price (no increase, we assume the cost of IGIC). Businesses in the rest of EU and abroad have VAT 0% and IGIC 0%.

Invoicing

Will I receive an invoice for my payments?

We generate monthly invoices, and send them to the clients that request them. To receive formal invoices you must have filled out your invoice information in the Control Panel within TuriTop. You will find this by following ‘Company’ >> ‘Billing info'.

Currencies

What currencies can my customers pay?

You will be able to offer these currencies on your booking system:

• Australian Dollar
• Arab Emirates Dirham
• Argentine Peso
• Brazilian Real
• British Pound
• Chilean Peso
• Canadian Dollar
• Colombian Peso
• Czech Koruna
• Croatian Kuna
• Cuban Peso
• Danish Crown
• Egyptian Pound
• Euro
• British Pound
• Hong Kong Dollar
• Hungarian Forint
• Icelandic Krona
• Indian Rupee
• Indonesian Rupiah
• Israeli New Shekel
• Jamaican Dollar
• Japanese Yen
• Jordanian Dinar
• Malaysian Ringgit
• Mexican Peso
• New Taiwan Dollar
• New Zealand Dollar
• Moroccan Dirham
• Norwegian Krone
• Peruvian Nuevo Sol
• Philippine Peso
• Polish Zloty
• Russian Rouble
• Saudi Riyal
• Singapore Dollar
• South African Rand
• Swedish Krona
• Swiss Francs
• Taiwan New Dollar
• Thai Baht
• Turkish Lira
• Uruguayan Peso
• USD
• Yuan

Getting bookings

How do I know when someone makes a booking?

A confirmation email is automatically sent to the business owner and another to the person who made the booking.

Can I see a list with all the bookings received?

Yes, log into TuriTop.com and go to 'Bookings'. There you will find a full list with all the bookings received with all customers details.

Receiving payments

How do my clients pay me?

The payments can be done with a credit/debit card, PayPal or MercadoPago.
With Paypal/MercadoPago: Revenues are made directly to your PayPal/MercadoPago account, and from PayPal/MercadoPago you can transfer the money to your bank account.
With a virtual POS (Point of Sale): You will receive payments directly into your bank account.

What do I need to start receiving payment from the Internet? (Paypal)

Simplest and fastest way is Paypal. Open a business account (unless you already have one). Then you need to log in your Turitop's account and click on 'Company' tab. There you will see 'Receiving Payments'. Type your Paypal email and you will be ready to go! Your booking box will start receiving online payments.

Click here to open your PayPal business account.

#Important#: PayPal allows your client to make payments by credit/debit card, even though they don't have a PayPal account.

Can I accept online payments with my bank account? (Virtual POS)

Yes, we do support payments with Virtual POS (Point of Sale).

Send us an email to info@turitop.com indicating your bank's name and we will let you know which are the steps to start with the installation.

Which credit/debit cards are valid for payment on my website?

Your customers can pay with any card that accepts Servired or 4B ATMs (VISA, Master Card, and JCB). Prior contact is required to accept Amex and Diners with the companies that issue these cards. It's just like with physical POS but online.

What is PayPal?

Paypal is a secure payment system for buyers and sellers, that uses a credit card or bank account linking it to this platform. This is set up, in order to make ordinary payment methods possible through an intermediary ensuring this way greater protection for both data and possible fraud.

How do I setup and how much does a Paypal account cost?

View PayPal fees.

Click here to open your PayPay business account.

What is a virtual POS?

POS is the Point of Sale Terminal. In physical stores is a device for customers to pay by credit/debit card. Well, a virtual POS, is equivalent to that device, but without having a physical device, everything is on the net supported by high security systems created by banks. TPVs are issued by banks and most of them accept most popular cards: VISA, MasterCard and JCB.

How much does a Virtual POS cost?

Rates depend on each bank and your turnover. The higher the volume, the cheaper rate you will get. To give you a reference, banks may charge:

• A fixed amount per discharge from the POS.
• A monthly maintenance fee.
• A % for each sale.
NOTE: usually they only charge a commission per sale, and you can always negotiate the % with your bank.

Do I have to go to a particular bank?

No. Most banks inside Servired and 4B network provides virtual POS. Depending on the bank, it will take more or less time for the approval. To give you an estimate, it can take anywhere from 1 week to 1 month depending on their internal processes.

How do I configure the payment gateway?

You must apply to your bank. Once granted, the bank will give you three codes to enter in the Turitop’s Control Panel. These code names are:

• Number of trade FUC.
• Trade Secrets.
• Number of terminal
NOTE: usually they only charge a commission per sale, and you can always negotiate the % with your bank

Virtual POS or PayPal?

We recommend using both platforms for better sales conversion.

It is true that the cost of using Paypal is greater than those of using a Virtual POS, but current Paypal users (millions of users around the globe) will prefer to use a Paypal account to pay; it will be a much faster and safer process for them.

If you set up both platforms, your customers are able to choose any of the two options directly from your booking system.

NOTE: The resale of products with chained payments (Automated split payments between your agency and online businesses) can only be made with Paypal accounts. read more.

Availability and Agencies

Can I receive online bookings with less anticipation that 48 hours?

Yes, you can choose the anticipation that better suits your business. For first time users, we recommend starting with 48 hours or ever 72 hours. Then, as bookings increase and you get more familiar with our tool, you can reduce it to 24 hours or less.

I'm an agency, can I use your booking calendar?

Yes, you can resell services from any of the businesses that use TuriTop. After log in, click on the tab 'services' and then 'resell services'. There you can do a search for businesses in your area and send them a resell request.

What are chained payments?

It's the secret sauce of our booking system. It let's the product owner receive the money directly for each sale that an agent does with our system, and send the commission automatically to the agent. It works with PayPal only.

Yes, you can disable the calendar an let people buy tickets without a date selected. This is ideal for gift tickets and packs

A pack is a ticket valid for more than one service. It is great way of collaborating with other companies. For example, boat trip plus parascending. One company provides the boat trip and the other the parascending. If both companies sell the pack on their website, both companies increase their reach.

*Packs are generally step up as an open ticket (valid for 90 days after purchase).

*If you want the confirmation email to arrive to more than one company, when editing the product, look for the field that says 'Custom email to receive bookings' and you can add one or more emails there, separated by comas.

NOTE:Remember to type your own email again otherwise the other company will receive the email but you won't.

Languages

In how many languages does the booking system works?

We support more than 20 languages at the moment, although the number grows constantly.

Send us an email to info@turitop.com if you do not see your language on this list.

• Arabic
• Basque
• Catalan
• Chinese
• Czech
• Danish
• Dutch
• Finnish
• French

• Galician
• German
• Greek
• Hindi
• Italian
• Japanese
• Korean
• Norwegian
• Hebrew

• Polish
• Portuguese
• Russian
• Slovak
• Spanish
• Swedish
• Thai
• Turkish

Why my booking system is not translated?

Please go to the 'translate' tab and check if you added translations for you service names. You only need to translate the words that you create... we translate the text that is part of the software: e.g. 'monday', 'buy now', 'an email has been sent', etc.

Some of the texts are not translated correctly. Can I fix it?

Yes indeed. We appreciate a lot when users contact us to help us improve the translations on our calendar. If you see something wrong please don't hesitate to contact us.

Do you have a question that is NOT listed here?
Send us an email to info@turitop.com or use our contact form