Your quick guide to success
Frequently Asked Questions
This FAQ section is intended for new TuriTop users. If you have specific questions about the setup, visit our Help Centre.
For billing inquiries, consult our Frequently Asked Questions about Pricing.
TuriTop is a software company, and our main product is a cloud-based booking system. We provide all the necessary tools to sell your products through your website, on other websites, and through social media. We offer this without the need for hardware or software installation. It's so easy to use that you'll be amazed.
The cloud is born from the idea that you can have instant and constant access to your data, wherever you are, through any device (PC, laptop, smartphones, tablets, etc.), in the easiest way, without needing technical knowledge to use it.
An example of a Cloud application would be when you log into your email (Hotmail or Gmail, etc.) from your browser.
It is an easy to use application, not only for you, but also for your customers. We always keep the product up to date with new technologies.
Our prices are very economical and competitive.
Our technical support is second to none; you'll be amazed at how quickly we can answer your questions.
We have invested a lot of time and effort in creating a product that is easy to use, configure and install on your website. We differ from our competitors because we have created a widget that allows you to install the application anywhere on your website.
It is very important to us that your content (text, images, videos) is indexed, so that your visibility in search engines (Google, Bing, etc.) improves over time. If the information about your activities is displayed on other domains, the benefits are for them, not for you.
We will show you the possibilities of Turitop and, once we are sure that it meets your needs, we will create a trial account for you.
No, you do not have to sign anything with us. For more information, please see our general terms and conditions, which you agree to when you sign up.
Depending on the plan you choose, there may be a minimum commitment to ensure you receive the best possible price.
Our back-end (control panel) and front-end (what your customers see) use a secure HTTPS / SSL connection to ensure that no sensitive information is leaked by companies or individuals.
We never store credit/debit card numbers. We only store basic data, so we are not a prime target for hackers/crackers.
PayPal and its correspondent banks handle all aspects of receiving payments and have the highest level of security.
On our servers, we use firewalls and multiple security protocols to protect customer data.
In our eyes, loading speed is crucial for a good user/customer experience; that is why we have opted for a software development system focused on achieving this goal.
We use caching and data compression whenever possible to reduce loading times to a minimum.
The cloud guarantees sustainable growth to ensure the necessary performance and resources to the platform at any time.
Yes, our booking system is fully compatible with any CMS (WordPress, Joomla, Jimdo, Blogger, Wix, Weebly, Drupal,...).
It is also compatible with all browsers on the market (Firefox, Chrome, Edge, Safari, Opera). We periodically check that the visibility of applications appears correctly in all of them.
Tips: We recommend Mozilla Firefox and Google Chrome browsers.
It's much easier than you think. To make sure you don't miss a step, we've installed ToolTips. Finding your way should be easy enough.
In addition, it is compatible with all browsers on the market (Firefox, Chrome, Edge, Safari, Opera). We periodically check that the visibility of the applications appears correctly in all of them.
Tips: We recommend Mozilla Firefox and Google Chrome browsers.
Really easy. After configuring your services in the Control Panel, you will see a preview with a link that provides you with the codes to install on your site. Just copy these codes, paste them into your website and your booking system is ready to use. Send us an email to help@turitop.com if you need help with installation.
You can install a call to action button on your professional Facebook page. Follow these steps to install it.
Our company is located in the Canary Islands (Spain) where a different VAT regulation applies than in the rest of the European Union. Therefore, all our invoices are VAT 0%.
If your company is based in the Canary Islands like TuriTop, your invoice will have IGIC 7%. Companies from the rest of the EU and abroad have VAT 0% and IGIC 0%.
We generate monthly invoices. In order to receive formal invoices you must have filled in your billing details in the Control Panel within TuriTop (Company >>> Invoicing datan).
A confirmation email is automatically sent to the business owner and another one to the person who made the booking.
Yes, log in to TuriTop.com by clicking on the TuriTop.com icon.
and accessing the tab Reservations. There you will find a complete list of all bookings received and customer details.
Payments can be made by credit/debit card using the payment gateways we offer or the payment gateway of your choice, as long as it is compatible with WooCommerce.
The payment gateway you choose determines how and when the money will arrive in your account. If you use Stripe, the money will arrive within 3 working days of payment.
The easiest, cheapest and fastest way is Stripe. Opening an account with Stripe is quite simple. If you would like to know how to open an account with Stripe and how to connect with TuriTop, please read the following article. If you have any questions, please do not hesitate to contact us at info@turitop.com
It is also possible to use almost any other payment gateway as long as it is compatible with WooCommerce.
Yes, you can choose the cut-off time that best suits your business. For first-time users, we recommend starting with 48 hours or even 72 hours. Then, as your bookings increase and you become more familiar with our tool, you can reduce it to 24 hours or less.
Yes, you can resell services from any of the companies that use TuriTop. After logging in, click on the tab Marketplace. There you can search for companies in your area and send them a resale request.
We currently offer compatibility with more than 34 languagesalthough the number is growing steadily.
Please go to the tab Translate and check if you have added translations for the texts you have added to your services. We translate the text that is part of the software: e.g. "Monday", "Buy now", "An email has been sent", etc.
We really appreciate it when users contact us to help us improve the translations of our calendar. If you see something incorrect, please do not hesitate to get in touch. ayuda@turitop.com.