Frequently Asked Questions

This FAQ is intended for new TuriTop users. If you have specific configuration questions, please visit our Help Center.
For billing, please see our Pricing FAQ.

What is TuriTop Booking System?

TuriTop is a software company, our core product is a reservation system in the cloud. We supply all tools necessary to sell your products through your website, on other websites and through social networks. We provide this without the need of hardware, or the installation of software. It’s so easy to use that it will surprise you.

What is the Cloud?

The Cloud comes from the idea that you can have instant Access at all times to your data, wherever you are, through any device (PC, laptop, smartphones tablets etc.), in the simplest form, without the need of technical knowledge to use it.

An example of an application on the Cloud would be when you enter your email (Hotmail or Gmail etc.) from your browser.

Why TuriTop Booking Software?

It is an easy to use application, not only for you, but for your customers as well. We are always keeping the product up to date with new technologies without charging extra. Our prices are very economic and competitive. If you have a seasonal business, freeze your account for free during the off months. Our technical support is second to none; you will be surprised at the speed we deal with your queries.

Why are we different?

We have invested a lot of time and effort into making an easy to use product to configure and install on your website and Facebook page. We differ from our competitors because we have created a widget that allows you to install the application anywhere on your website without having to leave your domain.

It is very important to us that your content (text, images, videos) are indexed, so that your visibility on search engines (Google, Bing etc.) improves over time. If the information for your activities is shown in other domains, the benefits are for them, not you.

How do I open an account in the Booking System?

Click here to open your account. You will have a 14 days free trial, no credit card required for creating an account.

Do I need to sign a contract?

No, you do not need to sign anything with us. For more information Check out our terms and conditions.

Is there a fixed contract?

No, we are sure that you will love our application, therefore we feel that there is no need for fixed terms. However if for some reason you decide to leave us, you only need to delete us from your website and Facebook pages.

Is my client information and my information secure?

Our back-end (control panel) and front-end (what your clients see) use a secure HTTPS / SSL connection to ensure that there is no filtration of sensitive information by companies or individuals.

We never save credit/debit card numbers. We only save basic details, therefore we are not a priority target for hackers/crackers.

PayPal and its corresponding banks manage everything that is related to taking payment and have the highest form of security.

On our servers, we use firewalls and multiple security protocols to secure customers data.

How fast is this booking system?

In our eyes the upload speed is crucial for a good user/client experience; therefore we have opted for a software development system that is focused to achieve this goal.
We use caching and compression of data whenever possible to reduce loading times to a minimum.
The cloud guarantees sustainable growth to ensure performance and necessary resources to the platform at any time.

Can I install TuriTop Booking Software in any webpage?

Yes, our reservation system is fully compatible with whichever CMS (WordPress, Joomla, Jimdo, Blogger, Wix, Weebly, Drupal,…).

It is also compatible with all of the browsers on the market (Firefox, Chrome, Edge, Safari, Opera). Periodically we test that the applications visibility appears correctly in all.

Advice: We recommend the browsers Mozilla Firefox and Google Chrome.

Is the application easy to install and set up?

It is a lot easier than you could imagine. To ensure that you do not miss a step, we have installed ToolTips. Finding your way around should be pretty easy.

It is also compatible with all of the browsers on the market (Firefox, Chrome, Edge, Safari, Opera). Periodically we test that the applications visibility appears correctly in all.

Advice: We recommend the browsers Mozilla Firefox and Google Chrome.

How do I install it to my web page?

Really easy; after you have set up your services in the Control Panel, you are able to see a preview with a link that provides you with the codes to install on your page. You simply need to copy these codes, paste them on to your website, and your reservation system will be ready to use. Send us an email to if you need help with the installation.

How can I use the App with my Facebook Page?

You can install a call to action button in your Facebook professional page. Follow these steps to install it.

Prices of TuriTop’s services include taxes?

Our company is located in Canary Islands (Spain) where applies different VAT regulation than the rest of the European Union. Therefore, all our invoices have VAT 0%.

If your business is based in Canary Islands like TuriTop, your invoice will have IGIC 7% included on the price (no increase, we assume the cost of IGIC). Businesses in the rest of EU and abroad have VAT 0% and IGIC 0%.

Will I receive an invoice for my payments?

We generate monthly invoices, and send them to the clients that request them. To receive formal invoices you must have filled out your invoice information in the Control Panel within TuriTop. You will find this by following ‘Company’ >> ‘Billing info’.

How do I know when someone makes a booking?

A confirmation email is automatically sent to the business owner and another to the person who made the booking.

Can I see a list with all the bookings received?

Yes, log into and go to ‘Bookings’. There you will find a full list with all the bookings received with all customers details.

How do my clients pay me?

The payments can be done with a credit/debit card, PayPal or MercadoPago.
• With Paypal/Stripe/MercadoPago: Revenues are made directly to your PayPal/Stripe/MercadoPago account, and from PayPal/Mercado Pago/Stripe you can transfer the money to your bank account.
• With a virtual POS (Point of Sale): You will receive payments directly into your bank account.

What do I need to start receiving payment from the Internet? (Paypal)

Simplest, cheapest and fastest way is Stripe. Open an account with Stripe is pretty simple and it is cheaper than PayPal. If you want to know how to open an account with Stripe and how to connect with TuriTop, please read the following article. If you have any doubt, please do not hesitate to contact us at

If you want to use PayPal, you need to open a business account (unless you already have one). Then you need to log in your Turitop’s account and click on ‘Company’ tab. There you will see ‘Receiving Payments’. Type your Paypal email and you will be ready to go! Your booking box will start receiving on-line payments.

Click here to open your PayPal business account.

Keep in Mind

PayPal allows your client to make payments by credit/ debit card, even though they don’t have a PayPal account.

Do I have to go to a particular bank?

No. Most banks inside Servired and 4B network provides virtual POS. Depending on the bank, it will take more or less time for the approval. To give you an estimate, it can take anywhere from 1 week to 1 month depending on their internal processes.

How do I configure the payment gateway?

You must apply to your bank. Once granted, the bank will give you three codes to enter in the Turitop’s Control Panel. These code names are:

Number of trade FUC.
Trade Secrets.
Number of terminal

Virtual POS, Stripe or PayPal?

We recommend using any platforms for better sales conversion.

It is true that the cost of using PayPal or Stripe is greater than those of using a Virtual POS, but current PayPal or Stripe users (millions of users around the globe) will prefer to use their account to pay; it will be a much faster and safer process for them.

If you set up all platforms, your customers are able to choose any of the two options directly from your booking system.

Can I reduce the cutoff time to capture last-minute bookers?

Yes, you can choose the cutoff time that better suits your business. For first time users, we recommend starting with 48 hours or ever 72 hours. Then, as bookings increase and you get more familiar with our tool, you can reduce it to 24 hours or less.

I’m an agency, can I use your booking calendar?

Yes, you can resell services from any of the businesses that use TuriTop. After log in, click on the tab ‘services’ and then ‘resell services’. There you can do a search for businesses in your area and send them a resell request.

In how many languages does the booking system works?

We support more than 31 languages at the moment, although the number grows constantly.

Why my booking system is not translated?

Please go to the ‘translate’ tab and check if you added translations for you service names. You only need to translate the words that you create… we translate the text that is part of the software: e.g. ‘Monday’, ‘Buy now’, ‘An email has been sent’, etc.

Some of the texts are not translated correctly. Can I fix it?

Yes indeed. We appreciate a lot when users contact us to help us improve the translations on our calendar. If you see something wrong please don’t hesitate to contact us.

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