Booking system for
Escape
Rooms
Manage rooms, Game Masters, durations that already include the reset, and your catalog rotation without losing repeat customers. Designed for escape rooms, immersive experiences, and operators who understand that the real product is 60 minutes of excitement.
It's not a gaming business. It's an emotion-management business—with almost military-grade operational precision.
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Challenges Facing the Industry
The 5 challenges of escape rooms — and how TuriTop can help
If you can get your customer to forget about their cell phone, their problems, and their daily life for 60 minutes, you’ll become a business that’s hard to beat. But the operations have to be seamless—and precise.
Every 90 minutes, it all starts over again
Your product is destroyed and rebuilt after every mission. If a magnet fails, a lock jams, or a cable comes loose, the game loses its magic, and the next day’s review will lay it all out. The reset between groups can’t be improvised.
How TuriTop Helps You (Partially)
- Resource Manager: the room stays taken for the whole duration you set
- The room stays taken for the whole duration. That slot is not for sale.
- Booking data can be downloaded to Google Sheets for analysis
- To be honest: the inspection of the mechanisms is still the responsibility of GM, not the software
The Game Master is the business (literally)
The escape room doesn't sell because of the lock—it sells because of the Game Master. But finding staff with acting skills, the patience of a teacher, and the mental agility to dispense clues in real time is an ongoing challenge. And training them is, too.
How TuriTop Helps You (Partially)
- Mobile check-in app with the day's list and the group's names
- Create a user for each GM with their permissions
- Data by booking: which theater draws the biggest crowds, which time slot generates the most revenue
- Honestly: TuriTop doesn't rate your GMs for you. The evaluation is still your responsibility.
Renovate the lounge or watch your regular customers walk away
Customers who have already played in your room won't pay for the same thing again. You either have to change the room every 1–2 years or build a new one. Otherwise, you'll lose your customer base. The problem is that when you launch the new one, you have to notify the right people without spamming them.
How TuriTop Can Help You
- Synchronization with Mailchimp: Export your customer database to the CRM
- In Mailchimp, you segment by game date or room. You can send the email whenever you want.
- Discount codes for the new store, with configurable validity
- Gift cards redeemable (validity is configurable) for customers waiting for new products
The Difficulty Curve: Neither Easy Nor Impossible
If the game is too easy, customers feel like they've wasted their money; if they can't beat it, they get frustrated and never come back. Striking the perfect balance requires careful beta testing—something no software can do for you. But we can give you the numbers.
How TuriTop Helps You (Partially)
- Custom fields when booking: group type (family / bachelor/bachelorette party / fan)
- Downloadable booking data. Number of bookings, time, repeat rate
- Google Sheets / Webhooks (Pro+) for external analysis of actual difficulty
- To be honest: TuriTop doesn't design puzzles or track success rates. You're the one who keeps track of that.
Selling an experience without saying a word
Your marketing depends on secrecy: any spoiler diminishes the value for the next person. Word of mouth is your main channel, but a poorly coordinated group ruins the experience for others. Selling without revealing too much and filtering groups is an art.
How TuriTop Can Help You
- Confirmation emails from your own domain (integrate Mailchimp for follow-ups)
- Customizable email templates. You control the copy without giving anything away.
- Discount codes + gift cards for your top players (manually referred)
- Automatic review requests: post-game email with links to Google and TripAdvisor · configurable delay · per-room exclusion
- Set up each room as a separate product. You sell private group bookings.
Key Features
Designed for rooms and Game Masters
The room stays busy until it is ready
Each mission is 60 minutes of gameplay plus a 15-minute reset, and those 75 minutes are the duration you set. While it runs, the room stays booked as a resource: your team goes in, checks the mechanisms and leaves it spotless with nobody able to book on top.
One GM per session, no overlaps
Share the Game Master as a resource across your rooms. If they are already taken in another one at the same time, the system won't let that session be sold. The check-in app shows the group list before you start: names and registered participants.
Launch a new room without losing past players
When you launch a new room, create a specific discount code and send it to your list through the Mailchimp integration. You choose which segment to target; TuriTop provides the codes and the booking infrastructure.
Gift vouchers for escape rooms
Turn an experience into a gift. Your customer buys today and the recipient books the day they want, in any room. You collect now and fill the slot later.
Your room without a ceiling
More missions. Fewer impromptu resets. More word of mouth.
TuriTop takes the hassle out of WhatsApp confirmations, the Excel spreadsheet full of crossed-out bookings, collecting cash deposits on Saturday afternoons, and wondering whether Room 2 is ready for the next group. Your website sells 24/7, Game Masters receive confirmed group details in the app, the data tells you which room to prepare—and you can focus your energy on the one thing you can’t delegate: Design the Next Excitement.
The true value of a product is measured in minutes spent without a cell phone.
No overlaps, no improvisation
The whole Saturday on a single screen — reset included
The duration you set on the service includes the reset: if the game runs 60 min and you need 15 to leave the room spotless, you set 75. While it runs, the room stays booked as a resource and nobody can book the next session. A reset is no longer just an impromptu sprint between two sessions.
- Up to 6 rooms running in parallel
- Duration per room with the reset inside (60+10, 60+15, 60+20 min)
- Automatic closure once the group capacity is reached
- A full-day overview on a single screen
- 11:00 Pharaoh Marcos & co 5 jug. Finished
- 12:15 Pharaoh Reset · 15 min Reset · 15 min
- 12:30 Pharaoh The Ríos Family 4 jug. Running
- 11:00 Detective Team Atlas 6 jug. Finished
- 12:30 Detective Stag party 6 jug. Running
- 13:45 Detective Booking 2415 5 jug. Next
The heart of the business, with its profile
Your Game Master, with the on-screen setup before you begin
Create a user account for each GM with their permissions and role, and share the GM as a resource across rooms: if they are already busy at that hour, that session is not sold. The GM arrives with the group list open in the mobile check-in app: names and custom fields (first-time visit, age, group type).
- Create users for each GM with their permissions and role
- Mobile check-in app with the group list and ticket QR code
- Custom fields at booking: language, first-timer, age
- Booking data that can be downloaded to Google Sheets for your analysis
A repeat customer isn't lost
When you launch a new room, you already have a list of people to notify
TuriTop syncs your customer database with Mailchimp. From there you segment (by booking date, room, frequency) and launch the campaign with a discount code created in TuriTop, with a configurable validity period. You handle the segmentation automation with the exported data: TuriTop gives you the bookings, Mailchimp gives you the campaign tools.
- Sync with Mailchimp: export your customer database
- In Mailchimp, you can segment by game date, room, or frequency
- Create discount codes for the new room; validity can be configured
- Gift vouchers redeemable (validity is configurable) to build customer loyalty
Subject: Pablo, there's a new mission already 🔐
Hi Pablo,
8 months ago you made it out of "The Pharaoh's Chamber" in 47 min. Solid time. But something new just opened up:
Payment processing
Instant payment for your bookings
Connected to the payment gateways you already use. Money lands directly in your bank account — no TuriTop commission.
Credit/debit cards, bank transfers, and mobile wallets. Bizum, Apple Pay, and Google Pay are processed through Redsys.
Why TuriTop
The System That Understands the Perfect 60 Minutes
TuriTop isn't a generic tool: it's built for escape rooms and puzzle venues. Recurring sessions with per-room capacity, per-Game-Master resource management, Google Maps meeting point, OTA sync and QR-code check-in app. What an escape room needs to manage three rooms on a Saturday night without losing your mind.
Sell on +70 OTAs without spoilers
Syncs with Civitatis, GetYourGuide, Viator, Tiqets, Musement, and local platforms for couples' outings and bachelor/bachelorette parties. No overbooking. No parallel to Excel. And with a copy that sells without giving anything away.
The GM, with the list in hand
Your Game Master opens the app and sees the group for that session, with the level and the notes. A good GM needs to understand the group's context, not fill out Excel spreadsheets. QR code validation, paperless.
Data Shaping the Next Room
Every booking records the room, the time slot and the group type (via custom checkout field). Export to Google Sheets to see which combinations fill up most. Design the following based on data, not on hunches.
Frequently Asked Questions
Questions We Get from Escape Room Operators
What kinds of escape rooms can I manage with TuriTop?
Traditional brick-and-mortar escape rooms, mobile escape rooms, escape boxes delivered to your home, outdoor escape rooms, theater-style immersive experiences, corporate escape rooms, escape rooms for kids, and escape rooms with actors. We accommodate both private and mixed groups, as well as single-room and multi-room setups.
How do I manage the reset time between groups to avoid overlaps?
The reset goes inside the service duration, not as a separate gap: if the game runs 60 minutes and you need 15 to get it ready, you set 75. The room is a shared resource, so it stays taken for those 75 minutes and the next session can't be sold until they are over. The GM still checks the room's status upon entering the space, not the software.
Can I tell which Game Master is on each room and shift?
The rota of who works each shift lives outside TuriTop. What the panel does do is stop a session being sold with no GM free: you create the GM as a resource shared across rooms, and if they are already taken at that hour, that session comes off sale. Each GM also gets their own user with permissions, and the check-in app shows them the group list before they start, with any custom fields you ask for at booking (first-timer, age, group type).
How do I let my customers know when I launch a new room without it looking like spam?
TuriTop syncs your customer database with Mailchimp. From there, YOU segment the list (for example: customers who made a booking in the last 12 months, or those who played a specific room) and launch the campaign with a direct coupon and a customizable validity period. TuriTop does not automatically segment by room played. You handle that part yourself using the exported data and Mailchimp.
Can I charge a fee when making a booking to avoid no-shows?
Yes, and that’s the recommended practice in this industry. Set up full payment at the time of booking or a 30% deposit. No-shows in escape rooms are particularly costly: 6 reserved spots that don’t show up mean 60 minutes of an empty room and a team of game masters waiting around. Prepayment eliminates most no-shows.
How do I manage gift certificates in an industry where surprise is part of the experience?
The gift certificate does not specify a room; it only specifies the experience. When redeeming it, the recipient chooses which of your rooms they want to play in, from among those you have available. If you take a room out of the catalog (for renovation or maintenance), the certificate remains valid for the active rooms. Validity can be set (configurable validity).
Can I sell my tour packages through OTAs like GetYourGuide, Civitatis, or Viator?
Yes. The Channel Manager syncs availability in real time with +70 OTAs specialized in escape rooms and urban experiences: Civitatis, GetYourGuide, Viator, Tiqets, Tripadvisor, local platforms for couples' plans and stag/hen parties. A booking on any channel automatically blocks the spot on the rest.
Created for
Other nearby sectors
If you run another immersive experience or intellectual entertainment venue, TuriTop can be adapted to suit your needs as well.
Ready to start your next mission?
Activate TuriTop today. Your theater could be selling tickets for the next showing as early as this afternoon.
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