Here are the key points of our Terms and Conditions, grouped by topic and explained in plain language so you can review them at a glance.
This summary is for informational purposes only and does not replace the full legal version. In the event of any discrepancy between this summary and the full document, the provisions of the full document will always prevail; you can view it under the “Full Document” tab just above.
If you plan to sign up for or use our services, we recommend that you read the full version before accepting.
About the Platform and Signing Up
- SaaS Service: TuriTop offers software for managing bookings, payments, and integrations.
- Sign-up and Trial: You can start with a free 14-day trial account.
- Contract Formation: The contract becomes effective upon acceptance of the offer and completion of the first payment.
Pricing, Billing, and Payments
- Monthly Cycle: Billing is monthly (from the 1st to the last day of the month) and invoices are issued on the 1st.
- Responsibility: The “owner” user must maintain an active credit card to avoid non-payment.
- Penalties: Unpaid payments incur late fees and an additional €15 charge for administrative costs.
- Rate Changes: TuriTop will provide 60 days’ notice of any changes to the financial terms.
Service Use and Support
- Availability: The service is continuous, but may be suspended due to non-payment (for more than one month), violation of terms, or force majeure.
- Customer Support: You can contact us via the control panel or email (ayuda@turitop.com). Phone support depends on your plan (9:00 a.m. to 5:00 p.m., Tenerife time).
- Artificial Intelligence: We use AI for administrative support. We will always let you know when you are speaking with a bot; AI is a supplement, not a substitute for human assistance when it is needed.
Terms of Use and Intellectual Property
- Proper Use: Fraudulent use, selling third-party services as a front company, sharing accounts between companies, or removing the “powered by TuriTop” label are prohibited.
- Ownership: The software, design, and logos are the property of TuriTop. The customer obtains a license to use the software, not ownership of it.
- Consequences: Misuse may result in the blocking or revocation of access to the platform.
Data Protection and Security
- Regulations: We comply with the GDPR and Spanish law.
- TuriTop’s Role: We act as “data processors” for the data you host on our servers. A specific data protection agreement is available to you.
- Security: We implement technical measures (ISO 27001) to ensure the confidentiality of information.
Liability
- Liability: TuriTop is not liable for indirect losses or loss of profits. The customer is responsible for their own legal and tax compliance.
- Employees: The company is responsible for notifying us when employees with access are no longer employed; TuriTop assumes no liability for unauthorized use by unreported former employees.
TuriTop MarketPlace
- MarketPlace: TuriTop is solely the technological tool. Commercial disputes between experience providers and resellers occur between them; TuriTop is not a party to those agreements.
Termination and Legal Terms
- Termination: You can cancel your subscription at any time (except on the 1st of each month). Access is restricted once the prepaid period ends.
- Data After Cancellation: We retain your data for one year after the end of the contract in case you need it, unless you request its deletion sooner.
- Modifications: TuriTop may update these terms for technical or legal reasons. If the changes affect your rights, we will notify you so you can decide whether to continue or cancel.
- Governing Law and Jurisdiction: We are governed by Spanish law, and any dispute will be resolved in the courts of Santa Cruz de Tenerife.