Help Center
How can we help?
Get answers to your questions about TuriTop. For specific configuration questions, visit the Help Center. For billing questions, see the pricing page.
About TuriTop
What is TuriTop, and what is it used for?
TuriTop is a booking system for tour, activity, and experience companies that lets you manage bookings, payments, availability, and customers all in one place. Not only does it help you sell online, but it also handles day-to-day operations: bookings made via the website, by phone, at the ticket office, through agencies, or via partners—all with greater organization and control.
What does it mean that TuriTop is in the cloud?
This means you don't have to install anything on your computer or phone. You can log in to your TuriTop account from anywhere in the world with an internet connection using your username and password.
Why might you be interested in using TuriTop?
Because it helps you move from “managing things as best you can” to having a real booking engine. With TuriTop, you have full control over availability, payments, sales channels, and customer information—all in a single system.
What makes TuriTop different?
TuriTop is designed to help you run your business—not just to add a calendar to your website. It gives you real flexibility with payments, works across multiple channels, and centralizes management so you no longer have to rely on separate tools.
What is the best booking system for tourism companies?
The best booking system is one that allows you to manage availability in real time, accept online payments, and centralize all bookings on a single platform. TuriTop is specifically designed for tourism businesses that want to increase direct bookings, reduce manual work, integrate with OTAs and marketplaces, and offer a professional online booking experience.
Getting Started with TuriTop
How do I open an account?
Opening your TuriTop account is very easy. All you have to do is sign up and start setting up your business on the platform. If you need to, you can also request a demo to get started with the help of our team.
Why request a demo?
It's the fastest way to get your questions answered and see if TuriTop is a good fit for your business. In the demo, you can see how to create your first product and how you'd use the dashboard in your day-to-day work, so you'll get a clear idea of how it would help you in practice.
Do I have to sign a contract?
No. You can get started with TuriTop without signing any contracts or going through complicated procedures: all you have to do is create an account and accept the terms of service when you sign up. The sign-up process is very quick and easy right from the start.
Is there a minimum commitment?
You can try TuriTop for free for 14 days, with no obligation and no credit card required. For paid plans, the terms vary depending on the plan you choose.
Security and Data
Is my customers' data secure?
Yes. TuriTop uses a secure HTTPS/SSL connection both in the control panel and on the customer-facing side; it does not store card numbers and protects information with firewalls and PCI DSS-certified security protocols on its servers.
Is the booking system fast?
Yes. TuriTop focuses on loading speed to provide a smooth booking experience, using caching, data compression, and cloud infrastructure to maintain stable performance.
Installation and Compatibility
Can I install TuriTop on any website?
Yes. TuriTop is compatible with the major CMS platforms—WordPress, Joomla, Wix, Weebly, and Drupal—and its widget can be integrated directly into your website without taking the customer away from your domain.
Is it easy to install and set up?
Yes. Once you've created your services, all you have to do is copy the codes from the system and paste them into your website. The dashboard includes visual aids, and the Help Center offers step-by-step guides.
How do I install it on my website?
You can install TuriTop on your website in just a few minutes by copying and pasting an integration code (widget or booking engine). It works with WordPress, Webflow, Wix, or any self-hosted website.
Can I connect it to my Facebook page?
Yes. You can connect TuriTop to your Facebook page to allow direct bookings from your posts or the "Book Now" button, with real-time availability.
Payments and Billing
Do the prices include taxes?
Yes, all prices shown include applicable taxes in accordance with current regulations. For customers outside the EU or with specific tax requirements, the invoice is automatically adjusted.
Will I receive an invoice for my payments?
Yes. Each payment automatically generates an invoice that you can download from your TuriTop dashboard.
How do I know when someone makes a booking?
You'll receive automatic real-time notifications via email and/or in the dashboard every time a booking is made. You can also set up additional alerts via SMS or integrations.
How do my clients pay me?
Your customers can pay online at the time of booking. The money is sent directly to your bank account through integrated payment gateways, with no intermediaries. You can set up full or partial payments (deposits), online or on-site payments, and different payment methods based on the type of activity.
What do I need to accept payments online?
All you need to do is set up a payment gateway. TuriTop integrates with Redsys, Stripe, PayPal, Bizum, Apple Pay, Google Pay, and more. You can set it up from the dashboard in just a few minutes.
Booking Management
Can I use your booking calendar?
Yes. TuriTop is a booking system designed for both tour operators and travel agencies. You can manage multiple activities on a single calendar, centralize all bookings, and monitor availability in real time. This makes it easy to manage your own products or third-party products from a single platform.
Can I see a list of all the bookings we've received?
Yes. TuriTop includes a centralized dashboard where you can view, filter, and manage all your bookings in real time. In addition, bookings are structured in a way that makes them easily interpretable by external systems (such as Google or AI tools), which improves the consistency of your data across distribution and search channels.
Can I set an earlier cutoff time to capture last-minute bookings?
Yes. The booking system allows you to set a cutoff time for each activity. This means you can accept bookings up to a few minutes before the start time, or set a minimum advance notice period. It’s a key feature for maximizing last-minute bookings.
Languages and Translation
In how many languages does the booking system work?
The TuriTop booking system is available in more than 30 languages. This allows tourism businesses to sell to international customers, display the booking process in the user’s language, and improve conversion rates in foreign markets.
Why isn't my booking system being translated?
If your booking system isn't translating correctly, it's usually because the languages aren't enabled in the TuriTop dashboard, the multilingual settings aren't enabled on your website, or the booking widget settings are missing. Checking these points usually resolves the issue.
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Human support
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Our team is available for any questions about the platform or its setup. We reply within 24 hours.