Your quick guide to success

Frequently Asked Questions

This FAQ section is intended for new TuriTop users. If you have specific questions about the setup, visit our Help Centre.

For billing inquiries, consult our Frequently Asked Questions about Pricing.

TuriTop is a booking system for tour, activity and experience companies to manage bookings, payments, availability and customers from one place.

Not only does it serve to sell online through your website, but it also helps you to manage your day-to-day operations: web bookings, telephone, box office, agencies or partners, all with more order and control.

It means you don't have to install anything on your computer or mobile phone. You can log in to your TuriTop account from anywhere in the world with internet via your username and password.

Because it helps you to go from “managing as you can” to having a real booking engine. In addition to selling more, you will work better.

With TuriTop you can have full control of the availability of your activities, your collections, your sales channels and your customer information. And that, in the end, helps you operate with less hassle and more margin.

The main difference is that TuriTop is designed to help you operate your business and not just to put a calendar on your website.

It also gives you real flexibility in collections, works across multiple channels and helps you centralise management in a single system. For many businesses, the shift is not just to sell online, but to stop relying on single tools and start taking more control.

Opening your TuriTop account is very easy. Just register and start setting up your business on the platform. If you need it, you can also ask for help to take the first steps. 

The idea is that you can start to see how TuriTop fits into your day-to-day operations without complicating things.

Because it is the fastest way to solve your doubts and see if TuriTop really fits your business. In addition, in the demo you can see how to create your first product and how you would use the panel in your day-to-day business, so that you don't just get an explanation, but a clear idea of how it would help you in practice.

No. You can get started with TuriTop without signing any contracts or complicated procedures: you just need to create your account and accept the terms of service when you sign up. This makes it much easier to sign up right from the start.

You can try TuriTop free of charge for 14 days, with no commitment and no credit card required. In the payment plans, the conditions may vary depending on the chosen plan, as the public FAQ indicates that in some cases there may be a minimum commitment to access the best price.

Yes, TuriTop uses secure HTTPS/SSL connection both in the control panel and in the part your customers see, does not store card numbers and protects the information with firewalls and security protocols on its servers. In other words, security is not an add-on: it is part of the core of the system.

Yes, TuriTop focuses on loading speed to deliver a good booking experience, using caching, data compression and cloud infrastructure to maintain stable performance. This helps make the checkout process smoother for both you and your customers.

Yes, TuriTop is compatible with the main CMS, such as WordPress, Joomla, Wix, Weebly or Drupal, and its widget can be integrated directly into your website without taking the customer out of your domain. This allows you to maintain a booking experience more coherent with your brand and your SEO strategy.

Yes, TuriTop is designed for easy installation and configuration: once you have created your services, simply copy the system codes and paste them into your website. In addition, the panel includes visual aids and the help centre offers step-by-step guides to get you up and running smoothly.

You can install TuriTop on your website in a few minutes by copying and pasting an integration code (widget or booking engine). It works with any CMS (WordPress, Webflow, Wix or your own website).

In addition, by being properly structured, your booking engine helps Google and other search engines to better understand your services, availability and pricing, improving your visibility in rich search results.

You can connect TuriTop to your Facebook page to allow direct bookings from your posts or “Book now” button.

This not only facilitates conversion, but also unifies real-time availability, which is key for Google and other discovery systems to show consistent information about your business.

Yes, all prices shown include applicable taxes according to current regulations. In the case of customers outside the EU or with specific tax conditions, invoicing is automatically adjusted.

Yes, every payment made automatically generates an invoice that you can download from your TuriTop dashboard. This facilitates accounting and guarantees total transparency in the management of the service.

You will receive automatic notifications in real time by email and/or in the control panel every time a booking is made. You can also configure additional alerts according to your operations (SMS, integrations, etc.).

Yes, TuriTop includes a centralised dashboard where you can view, filter and manage all your bookings in real time.

In addition, these bookings are structured in a way that can be easily interpreted by external systems (such as Google or AI tools), improving the consistency of your data across distribution and search channels.

Your customers can pay online at the time of booking through the TuriTop booking system. The money is sent directly to your bank account via integrated payment gateways, without intermediaries.

You can configure:

  • Full or partial payment (deposits)
  • Payment online or at destination
  • Different payment methods depending on the type of activity

To collect online bookings you only need to activate a payment gateway.

TuriTop integrates with:

  • Redsys (banks)
  • Stripe
  • PayPal
  • Bizum

Once set up, you will be able to accept online payments automatically from your booking system.

Yes, the booking system allows you to set a cut-off time for each activity.

This means that you can:

  • Accept reservations up to minutes before the start
  • Or set a minimum margin in advance

This is a key functionality to maximise last minute bookings.

Yes, TuriTop is a booking system designed for both tour operators and agencies.

You can:

  • Manage multiple activities in a single calendar
  • Centralise all bookings
  • Real-time availability control

This facilitates the management of own or third-party products from a single platform.

TuriTop's booking system is available in more than 30 languages.

This enables tourism businesses:

  • Selling to international customers
  • Display the booking process in the user's language
  • Improve conversion in foreign markets

If your booking system does not translate correctly, it is usually due to:

  • Languages not activated in the TuriTop panel
  • Multi-language configuration not enabled on your website
  • Missing booking widget configuration

Reviewing these points usually solves the problem.

Yes, TuriTop allows you to customise the texts in the booking system.

You can:

  • Editing translations manually
  • Adapting texts to your business
  • Correct terms or improve tone

This is especially useful for optimising the customer experience and improving conversion.

The best booking system is one that allows you to manage availability in real time, accept online payments and centralise all bookings on a single platform.

TuriTop is specifically designed for tourism companies looking to:

  • Increase direct bookings
  • Reduce manual handling
  • Integrating with channels such as OTAs and marketplaces
  • Offering a professional online booking experience